Leading Through a Crisis

Course Overview

• CHAPTER ONE: What is a Crisis

  • Anatomy of a crisis through real world examples
  • Overview of the course Case Study
  • Social groups affected by a crisis
  • Decision rules employed by social groups to handle problems
  • The definition of a crisis as opposed to a problem
  • Double loop learning in a crisis
  • Data sources in a crisis
  • Acknowledgement of a crisis
  • Crisis leadership as a decision
  • Activity: Defining crises occurring in your social groups
  • The dynamics of a crisis and the role of the leader

• CHAPTER TWO: Understanding the Crisis: The Role of the Leader

  Part 1
  • Defining the current state of a social group under crisis
  • Defining those who are hurt, vulnerable, suffering
  • Defining the stakeholders in a crisis
  • The need for data analytics in defining a crisis
  • Examples in defining the current state
  • Case Study: Defining the current state
  Part 2
  • Determining the leader’s vision for the future state
  • Building a goal statement
  • Historical examples
  • Case Study: Defining the future state

• CHAPTER THREE:  Crisis Resolution: The Role of the Leader

  Part 1
  • Defining what must change as a crisis is resolved
  • Applying traditional project management in crisis resolution
  • Defining the deliverables
  • Applying agile management in crisis resolution
  • Defining what must be learned
  • Innovation in crisis resolution
  • Examples in determining the appropriate change model
  • Case Study: Determining the change model
  Part 2
  • Determining the emotional dynamics of a crisis
  • Standard leadership models
  • The crisis leadership model
  • Emotional Intelligence during a crisis
  • The leader’s need to influence in a crisis
  • Influencing techniques in a crisis
  • Decision making during a crisis
  • Building the crisis management team
  • Case Study: Building the crisis management team