What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.
Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.
This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability.
Troubleshoot Windows 11 PCs using modern tools and enterprise techniques
Administer and troubleshoot Windows Admin Center and Windows PowerShell
Resolve Group Policy errors and network connectivity issues
Configure and troubleshoot user state, Folder Redirection, and profile management
Troubleshoot app compatibility, remote access, and name resolution problems
Monitor system performance and maintain enterprise-wide Windows 11 deployments
Audience
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
Module 1: Introducing Windows 11
Overview of Windows 11 features
Troubleshooting procedures
Installation and deployment
Management and troubleshooting tools
Module 2: Administering Windows 11 Remotely
Windows Admin Center
PowerShell
Remote management
Module 3: Troubleshooting Startup and Recovery
System recovery tools
Registry configuration
Startup troubleshooting
BitLocker issues
OS service troubleshooting
Module 4: Devices and Drivers
Hardware troubleshooting
Device driver diagnostics
Module 5: Network Connectivity
Network configuration
Name resolution
Remote access troubleshooting
Module 6: Group Policy
Group Policy basics
Resolving GPO issues on clients
Module 7: Security Settings
Network security
Windows 11 security features
User account issues
Module 8: User State
Folder Redirection
User state migration and troubleshooting
Module 9: Resource Access
File and shared folder access
Work Folders
Printer management
File recovery
Module 10: Applications
Desktop and UWP app troubleshooting
App compatibility
Module 11: Monitoring and Maintenance
Performance optimization
Windows updates
