In this course, you learn to configure, manage, secure, govern, and optimize Microsoft 365 tenants, workloads, Microsoft 365 Copilot, agents, and Microsoft Agent 365. Through instructor-led discussions, demonstrations, scenarios, and hands-on labs, you practice tenant provisioning, licensing, workload configuration, identity and access management, threat protection, information protection, and data governance. You assess Copilot readiness, configure Copilot settings and extensibility, establish agent identities with Microsoft Entra Agent ID, and curate agents and tools through the Agent Registry. You also use Microsoft Agent 365 to monitor agent activity, manage permissions and policies, investigate risks, govern agent lifecycles, and evaluate adoption and effectiveness. By the end of the course, you can administer Microsoft 365 and AI services at enterprise scale while supporting secure collaboration, compliance, operational resilience, and responsible agent adoption.
Who Should Attend?
As a Microsoft 365 and AI Services Administrator, you configure, manage, secure, and govern Microsoft 365 tenants, workloads, and AI services, including Microsoft 365 Copilot, agents, and connected AI capabilities. You enable secure, compliant, and scalable productivity across the organization by governing data access, protecting information, and supporting collaboration between users and agents. You operate and continuously optimize Microsoft 365 and AI services at enterprise-scale, ensuring reliable and effective outcomes in an AI-powered workplace. You collaborate with architects and administrators across workloads, infrastructure, identity, security, compliance, endpoints, and applications. You should have experience with Microsoft 365 workloads and Microsoft Entra ID, an understanding of Microsoft Defender XDR capabilities, and familiarity with Microsoft Graph PowerShell. As a Microsoft 365 administrator, you:
1 - Provision and Brand a Microsoft 365 Tenant
Understand the Microsoft 365 tenant
Assign least-privilege administrator roles
Add and verify a custom domain
Configure organization branding across two portals
Configure organizational settings
Module assessment
2 - License Microsoft 365 and AI Services at Scale
Assign and manage Microsoft 365 licenses
Verify and troubleshoot license assignments
License AI services for the right populations
Understand how Microsoft 365 billing is structured
Set up pay-as-you-go billing for AI-service usage
Module assessment
3 - Keep a Microsoft 365 Tenant Resilient and Healthy
Configure Microsoft 365 Backup for critical workloads
Monitor service health and configure notifications
Diagnose network connectivity issues affecting Microsoft Copilot
Monitor Microsoft 365 usage and adoption
Recognize the endpoint and client-management ecosystem
Module assessment
4 - Configure Exchange Online and Microsoft Teams Workloads
Create and manage mailboxes
Delegate mailbox access: Full Access, Send As, and Send on Behalf
Understand how mail routes through Exchange Online
Create and manage teams, channels, owners, and members
Configure Microsoft Copilot in Teams meetings
Module assessment
5 - Govern SharePoint and OneDrive for Microsoft Copilot
Create and manage SharePoint sites
Set the boundary: SharePoint and OneDrive sharing settings
Find overshared sites before Microsoft Copilot does
Limit broad discovery, not access: Restricted Content Discovery
Enforce access with Restricted Access Control
Troubleshoot legacy Restricted SharePoint Search
Choose the right control for the job
Module assessment
6 - Provision and Govern Identities in Microsoft Entra
Manage the user and contact lifecycle
Perform bulk identity management with Microsoft Graph PowerShell
Manage guests and external collaboration
Create and manage groups, naming policy, and expiration policy
Scope delegated administration with administrative units
Govern roles with role groups and Privileged Identity Management
Module assessment
7 - Implement Authentication and Access in Microsoft Entra
Evaluate and scope the authentication method catalog
Enforce Password Protection for cloud accounts
Enable and troubleshoot self-service password reset
Evaluate Conditional Access policies and client app conditions
Investigate and resolve authentication issues
Resolve sign-in risk and device compliance in Conditional Access
Module assessment
8 - Secure Email and Collaboration with Microsoft Defender for Office 365
Configure threat policies: presets, custom policies, and precedence
Configure the settings inside each threat policy
Extend protection to Teams, SharePoint, and OneDrive
Manage alerts and investigate threats
Remediate and reduce human risk: AIR and attack simulation training
Coordinate with the broader Microsoft Defender security estate
Module assessment
9 - Protect Information with Microsoft Purview Information Protection
Choose a classification technique for a data shape
Design what a sensitivity label protects
Publish label policies and resolve conflicting settings
Verify classification is working with Purview reporting
Verify classification supports safe Microsoft Copilot grounding
Module assessment
10 - Prevent Data Loss and Govern the Data Lifecycle with Microsoft Purview
Specify DLP requirements across Microsoft 365 locations
Attribute DLP alerts across AI apps and agents
Respond to DLP alerts in Microsoft Defender XDR
Specify data lifecycle management requirements
Monitor AI activity and oversharing risk with Data Security Posture Management
Recognize the broader Microsoft Purview governance surface
Module assessment
11 - Assess Readiness and Roll Out Microsoft Copilot
Assess tenant readiness for a Microsoft Copilot rollout
Identify and resolve data readiness issues
Plan a phased rollout across the organization
Module assessment
12 - Configure Microsoft Copilot Settings and Extensibility
Configure the Microsoft Copilot tenant-settings catalog
Manage web search for Microsoft Copilot and Copilot Chat
Manage Copilot Cowork
Configure Copilot Search
Manage third-party AI providers
Configure Copilot connectors
Govern SharePoint AI skills and the Frontier program
Module assessment
13 - Establish Agent Identities and Secure Access with Microsoft Entra Agent ID
Understand the Microsoft Entra Agent ID object model
Assign a sponsor and a Microsoft Entra owner
Automate sponsor transfer with Lifecycle Workflows
Apply Conditional Access to agent identities and choose the right license
Module assessment
14 - Curate and Control Agents with the Agent Registry and Agent 365 Tools
Review, approve, and block tools for agents
Govern bring your own MCP servers
Perform ongoing Agent Registry curation
Audit the agent estate by publisher and channel
Module assessment
15 - Monitor and Manage Agents with Microsoft Agent 365
Monitor and manage agents
Scenario
16 - Govern Agents Using Agent 365
Govern agents scenarios
Security and governance policies
Manage tools
View audit logs
17 - Monitor and Optimize Microsoft 365 AI Services
Pick the right report source for a Microsoft Copilot adoption question
Read the Microsoft Copilot usage report and the Agent usage report
Reconcile Microsoft Copilot and agent costs across surfaces
Optimize AI spend across Microsoft 365 AI services
Assess AI-service health with the Copilot Control System
Module assessment
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