This class is developed specifically for business users, leaders, and technologists who need to understand the business value and benefits of Salesforce and the various Clouds. The class presents a broad range of topics at the right level of detail for the intended audience, including discussion, demonstration and hands-on exercises related to End User, Business Analyst and Administrator tools and features in Salesforce.
Salesforce Fundamentals training course is recommended for people who need to understand the Salesforce terminology and ecosystem, such as business users, operations managers, IT managers and other leadership, and even professional services salespeople. Consultants and architects who need to understand Salesforce but don’t require certification would also benefit from this class.
Each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee.
General Overview
Salesforce-related products
Sales Features
Service Features
Automation
Reporting and dashboards
