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Implementing Cisco Collaboration Applications

5 Days

Description

Implementing Cisco Collaboration Applications (CLICA) is a 5-day course which provides students with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance their communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.

This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Objectives:  

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

 

Audience

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

  • Network architect
  • Network designer
  • Network engineer
  • Network manager
  • Network administrator

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Implementing Cisco Collaboration Applications class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Overview

  • Module 1: Cisco Unity Connection Integration 
  • Module 2: Cisco Unity Connection Call Handlers 
  • Module 3: Cisco Unity Connection Troubleshooting 
  • Module 4: SSO for Cisco Unified Communications Applications 
  • Module 5: Cisco IM and Presence and Cloud Messaging 
  • Module 6: Cisco IM and Presence and Jabber Customization 
  • Module 7: Cisco IM and Presence Compliance Message Archiving 
  • Module 8: Webex App Troubleshooting 
  • Module 9: Cisco Unified Attendant Console 
  • Module 10: Call Recording and Monitoring 

Lab Outline:

  • Discovery 1: Integrate and Set Up Cisco Unity Connection 
  • Discovery 2: Configure Cisco Unity Connection Call Handlers 
  • Discovery 3: Implement Toll Fraud Prevention 
  • Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers 
  • Discovery 5: Troubleshoot Cisco Unity Connection 
  • Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability 
  • Discovery 7: Implement Cisco Jabber 
  • Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence 
  • Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality 
  • Discovery 10: Enable Message Archiving and Chat Rooms  
  • Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection 
  • Discovery 12: Integrate Cisco Unified Attendant Console Advanced 
  • Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution   
  • Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring   

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Implementing Cisco Collaboration Applications class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Prerequisites

  • Basic understanding of networking technologies.
  • Basic understanding of voice and video.
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Implementing Cisco Collaboration Applications class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date


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