Implementing Cisco Collaboration Applications

Course Overview

• Module 1: Cisco Unity Connection Integration 
• Module 2: Cisco Unity Connection Call Handlers 
• Module 3: Cisco Unity Connection Troubleshooting 
• Module 4: SSO for Cisco Unified Communications Applications 
• Module 5: Cisco IM and Presence and Cloud Messaging 
• Module 6: Cisco IM and Presence and Jabber Customization 
• Module 7: Cisco IM and Presence Compliance Message Archiving 
• Module 8: Webex App Troubleshooting 
• Module 9: Cisco Unified Attendant Console 
• Module 10: Call Recording and Monitoring 

Lab Outline:

• Discovery 1: Integrate and Set Up Cisco Unity Connection 
• Discovery 2: Configure Cisco Unity Connection Call Handlers 
• Discovery 3: Implement Toll Fraud Prevention 
• Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers 
• Discovery 5: Troubleshoot Cisco Unity Connection 
• Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability 
• Discovery 7: Implement Cisco Jabber 
• Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence 
• Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality 
• Discovery 10: Enable Message Archiving and Chat Rooms  
• Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection 
• Discovery 12: Integrate Cisco Unified Attendant Console Advanced 
• Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution   
• Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring   

Prerequisites

• Basic understanding of networking technologies.
• Basic understanding of voice and video.
• Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.