651-905-3729 Microsoft Silver Learning Partner EC Counsel Reseller compTIA Authorized Partner

ITIL® 4 Foundation

3 Days

Description

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 21 PDUs.

This class includes an exam voucher.

Course Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Who Should Attend?

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Upcoming Classes

Virtual Classroom Live
June 24, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
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Virtual Classroom Live
July 10, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
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Virtual Classroom Live
July 22, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
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Virtual Classroom Live
July 31, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 07, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 19, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 26, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
September 04, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Overview

 

1 - ITIL 4 OVERVIEW

  • Introduction to ITIL

  • Key Concepts of ITIL

2 - The ITIL Framework

  • The Four Dimensions of Service Management

  • The ITIL Service Value System

3 - The ITIL Guiding Principles

  • Focus on Value

  • Start Where You Are

  • Progress Iteratively with Feedback

  • Collaborate and Promote Visibility

  • Think and Work Holistically

  • Keep It Simple and Practical

  • Optimize and Automate

4 - THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Governance

  • The Service Value Chain

  • Continual Improvement

5 - Key ITIL Practices

  • Continual Improvement

  • Service Level Management

  • Change Control

  • Incident Management

  • Service Request Management

  • Service Desk

  • Problem Management

6 - Other ITIL Practices

  • General Management Practices

  • Service Management Practices

  • Technical Management Practices

Upcoming Classes

Virtual Classroom Live
June 24, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 10, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 22, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 31, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 07, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 19, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 26, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
September 04, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Prerequisites

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Upcoming Classes

Virtual Classroom Live
June 24, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 10, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 22, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 31, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 07, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 19, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 26, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
September 04, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Comments

Includes Exam Voucher

Outlines my vary slightly

Upcoming Classes

Virtual Classroom Live
June 24, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 10, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 22, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
July 31, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 07, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 19, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
August 26, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Virtual Classroom Live
September 04, 2024

$1,600.00
  Featured Class 3 Days    8:00 AM CST - 4:00 PM CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date