This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations.
Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle.
ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience.
This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance.
Course Objectives
Who Should Attend?
ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.
Module 1: Key Concepts of Digital Product and Service Management
The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.
Module 2: Service Relationships
Module 3: The ITIL Value System (ITIL VS)
Module 4: Governance
Module 5: The ITIL Guiding Principles
Module 6: Value Chain and ITIL Management Practices
Module 7: Value Streams: Mapping and Management
Module 8: Continual improvement
Module 9: The Four Dimensions of Product and Service Management
Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.
Course Comments
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1 Free Exam Retake
What Is Included
Earn 21 PDUs from Live Instructor-Led Sessions
Live, Scheduled Course Delivered via Webinar Platform
Expert Instructor with Real-World & Teaching Experience
Course is Guaranteed to Run: We’ll Never Cancel a Course
Option to Reschedule Course (conditions apply)
Option to Retake the Course for FREE (conditions apply)
Upcoming Classes
April 27, 2026
May 05, 2026
May 13, 2026
May 18, 2026
May 27, 2026
June 02, 2026
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