This course runs for a duration of 2 Days.
The class will run daily from 9:00 am CST to 5:00 pm CST.
Class Location: Bloomington - Bloomington, MN.
Information technology is at the core of every business in today’s world. The revised ITIL 4 reflects the fast-paced and complex environment we live in, new ways of working, and emerging practices. This expertise is essential for ITSM professionals and a more comprehensive range of professionals working in the digital transformation world.
ITIL 4 Foundation is the entry-level certification, offering learners a general awareness of the key elements, concepts and terminology used in ITIL 4. This certification is aimed at entry-level IT professionals who need a basic understanding of ITIL or would like to progress to higher levels within the ITIL 4 certification scheme. The ITIL 4 Foundation course aims to introduce candidates to modern IT-enabled service management.
By the completion of this course, you will have a deep understanding of how the following incorporate the core of ITIL 4:
ITIL 4 Foundation will teach attendees how to:
Audience
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
Objectives
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.
1 - ITIL 4 Overview
2 - The ITIL Framework
3 - The ITIL Guiding Principles
4 - The ITIL Service Value System (SVS)
5 - Key ITIL Practices
6 - Other ITIL Practices
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Course Comments
Includes Exam Voucher
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