This course runs for a duration of 3 Days.
The class will run daily from 8 AM CT to 4 PM CT.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
ITIL 4 Foundation Overview
ITIL 4 Foundation stands as the world's most widely adopted framework for IT Service Management (ITSM), with over 3 million certified professionals worldwide. Trusted by 82% of Fortune 500 companies, including industry giants like NASA, Microsoft, and HSBC, the ITIL 4 Foundation certification opens doors to unprecedented career opportunities.
For over three decades, ITIL has shaped how organizations deliver IT services, and today's ITIL Foundation certification combines proven best practices with modern approaches like Agile and DevOps. Through our live, interactive sessions with our expert instructors, you'll learn how to apply the ITIL framework to solve real business challenges, boost your team's performance, and position yourself for career advancement.
What Is Included
Course Objectives
After completing this course, you'll be able to apply ITIL 4's framework to enhance IT service management in your daily work. You'll understand how to use ITIL's guiding principles and practices to solve common IT challenges. You'll also develop the knowledge needed to successfully pass the ITIL 4 Foundation certification exam.
Who Should Attend?
This ITIL course is ideal for anyone who wants to understand and improve IT services in their organization. It's valuable for both IT staff and business professionals who work with IT teams, giving you practical knowledge you can use right away. It also helps prepare you to take the ITIL 4 Foundation certification exam.
ITIL 4 Foundation Agenda
Our ITIL 4 Foundation training course is divided into six key areas that build your knowledge from the ground up:
ITIL 4 Overview
Get introduced to the fundamentals of ITIL 4 and explore the key concepts that form the foundation of IT service management. You'll learn the basic terminology and understand how ITIL helps organizations deliver better IT services.
The ITIL Framework
Discover how the four dimensions of service management work together and explore the ITIL Service Value System. You'll learn how these components help organizations create value through IT services.
The ITIL Guiding Principles
Learn the seven guiding principles that help organizations make better decisions about their IT services. From focusing on value to keeping things simple and practical, you'll understand how these principles guide service improvement and digital transformation.
The ITIL Service Value System (SVS)
Master the core components of ITIL's Service Value System. You'll learn about governance, the service value chain, and how continuous improvement helps organizations adapt and evolve their IT services.
Key Practices for ITIL
Explore essential ITIL practices including service desk operations, incident management, and problem management. You'll learn practical approaches to handling IT service requests, managing changes, and improving service levels.
Other ITIL Practices
Round out your knowledge with additional ITIL practices across general management, service management, and technical management areas. You'll understand how these practices work together to deliver effective IT services.
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Course Comments
Includes Exam Voucher
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