ITIL® 5 Foundation Virtual Classroom Live May 05, 2026

Price: $1,795

This course runs for a duration of 3 Days.

The class will run daily from 8 AM PT to 4 PM PT.

Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.

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Includes Exam Voucher

Description

This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations.

Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle.

ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience.

This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance.

Course Objectives

Key concepts of digital product and service management
How value is co-created with consumers and partners
The ITIL product and service lifecycle model
The ITIL value system
The ITIL value chain
The four dimensions of Product and Service Management
The ITIL Management Practices
The ITIL guiding principles

Who Should Attend?

ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.

Course Overview

Module 1: Key Concepts of Digital Product and Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

Product and service management
Service offerings
Value co-creation
Key ITIL Concepts & Definitions

Module 2: Service Relationships

Value co-creation
Service relationships

Module 3: The ITIL Value System (ITIL VS)

Components of the ITIL Value System
Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.

Module 4: Governance

Define governance and its role in directing and controlling an organization
Explain the enabling nature and the activities of governance

Module 5: The ITIL Guiding Principles

Value co-creation: Explain how feedback contributes to value co-creation
Explain the ITIL Guiding Principles
Explain how the ITIL Guiding Principles should be applied in different contexts
Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.

Module 6: Value Chain and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle activities
Value chain
Management practices

Module 7: Value Streams: Mapping and Management

Key concepts of value stream mapping and management
Application of value streams
Purpose of value stream mapping and management
Understand the relationship between digital value stream mapping and value stream management.

Module 8: Continual improvement

The ITIL Continual Improvement Model
Understand the steps of the ITIL Continual Improvement Model
Describe continual improvement within the ITIL Value System and its role in the organization

Module 9: The Four Dimensions of Product and Service Management

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal factors and External factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and other frameworks integration

ITIL and DevOps
ITIL and PRINCE2

Prerequisites

Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.

Course Comments

Add the PeopleCert Membership+ for $133 and receive these additional benefits:

1-year PeopleCert membership + Subscription
1 Free Exam Retake

What Is Included

ITIL (Version 5) Foundation Exam Voucher
Earn 21 PDUs from Live Instructor-Led Sessions
Live, Scheduled Course Delivered via Webinar Platform
Expert Instructor with Real-World & Teaching Experience
Course is Guaranteed to Run: We’ll Never Cancel a Course
Option to Reschedule Course (conditions apply)
Option to Retake the Course for FREE (conditions apply)