This course runs for a duration of 4 Days.
The class will run daily from 8 AM CT to 4 PM CT.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Course Objectives
Audience
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
Module 1: Introducing Windows 11
Overview of Windows 11 features
Troubleshooting procedures
Installation and deployment
Management and troubleshooting tools
Module 2: Administering Windows 11 Remotely
Windows Admin Center
PowerShell
Remote management
Module 3: Troubleshooting Startup and Recovery
System recovery tools
Registry configuration
Startup troubleshooting
BitLocker issues
OS service troubleshooting
Module 4: Devices and Drivers
Hardware troubleshooting
Device driver diagnostics
Module 5: Network Connectivity
Network configuration
Name resolution
Remote access troubleshooting
Module 6: Group Policy
Group Policy basics
Resolving GPO issues on clients
Module 7: Security Settings
Network security
Windows 11 security features
User account issues
Module 8: User State
Folder Redirection
User state migration and troubleshooting
Module 9: Resource Access
File and shared folder access
Work Folders
Printer management
File recovery
Module 10: Applications
Desktop and UWP app troubleshooting
App compatibility
Module 11: Monitoring and Maintenance
Performance optimization
Windows updates
