This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.
Course Objectives
Understand the Key Concepts of Direct, Plan & Improve
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The ITIL 4 DPI Qualification would most likely suit the following delegates:
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE
2 - SCOPING WHAT IS TO BE DIRECTED
3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM
4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT
5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT
6 - EFFECTIVE MEASURING AND REPORTING
7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.