This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam voucher.
Who Should Attend
The target audience include, but is not limited to:
Course Objectives
1 - HOW CUSTOMER JOURNEYS ARE DESIGNED
2 - HOW TO TARGET MARKETS AND STAKEHOLDERS
3 - HOW TO FOSTER STAKEHOLDER RELATIONSHIPS
4 - HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS
5 - HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES
6 - HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS
7 - HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION
8 - HOW TO REALIZE AND VALIDATE SERVICE VALUE
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
Course Comments
This class includes an exam voucher.
Upcoming Classes
October 21, 2024
November 13, 2024
December 09, 2024