ITIL® 4 Specialist: High Velocity IT (HVIT)

Description

ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher.

Audience

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.

The ITIL 4 HVIT Qualification would most likely suit the following delegates:

• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
• Existing ITIL qualification holders wishing to develop their knowledge

The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Course Objectives

This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ‘digital’ with more confidence, to develop practical competences, and to be valued contributors in the digital domain.They want to improve how they and their co-workers:

• Help get customers’ jobs done – helping customers become who they seek to become
• Keep raising the bar – taking things to a significantly higher level
• Trust and are trusted – as professional knowledge workers in a healthy workplace
• Accept ambiguity and uncertainty
• not scared of not knowing an answer
• Commit to continual learning – all as part of their daily work

The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to:

• Make the right digital investments
• Realize and deliver digital products and services quickly
• Provide digital products and services that are highly resilient to disruption
• Ensure that the service consumer realizes value from the digital products and services
• Assure conformance of activities with governance, risk and compliance requirements.
• Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices